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Customer for life

Our outstanding aftercare service

Even once your transformation project is complete, we remain by your side, ready to help you get the most from your renovated home and make sure everything works just as it should. We think of you as a customer for life, and our aftercare service is no after thought. It’s fundamental to our approach, giving you peace of mind long after our building team has left.

A company you can trust

We’re proud that so many of our customers come back to us time and again. It’s a real vote of confidence in the way we do things, and a sign that our professionalism, expertise and understanding make a huge difference. Key to this customer satisfaction is our high-quality aftercare service.

Support whenever you need it

We pride ourselves on being a true one-stop, end-to-end home renovations service, and that means you can rely on us to remain by your side as a trusted point of contact after the construction and installation work is finished. Whether you’ve had a new kitchen, bathroom, extension or conversion – or any other home transformation project delivered by Adamsons – our friendly team is just a phone call or email away.

Your experience counts

We want you to be completely satisfied with the work we’ve done because all our customers are customers for life. As long as you are in your home, we’re ready to listen, to answer questions, to guide and advise you – and if there are issues that need sorting, we get onto it fast.

Full warranties and lifetime assistance

We’re so confident in our work that we give you a structural guarantee, along with all the manufacturer warranties on the products we supply. Plus, if you need a part replacing years after the work was done, get in touch and we’ll be there to help you out. That’s our lifetime guarantee to you. Once you’re our customer, you’re always our customer.

Aftercare FAQ’s

Do Adamsons offer a warranty on your construction work?

Yes Adamsons guarantee the structural stability of the foundations; floor construction; wall construction; openings formed; roof construction and UPVC windows together with the double glazed units for a period of 5 years.

Adamsons are committed to ensuring customer satisfaction long after the project is completed. We consider our customers are customers for life and therefore offer lifetime support and assistance for issues which may arise beyond the 5 year period.

Do you offer a post renovation service, such as touch-ups or repairs?

Yes, Adamsons offer an extensive aftercare service to address any touch-ups or repairs that may be needed after the project is completed. Our goal is to ensure that your newly renovated space remains in pristine condition for years to come. Simply contact our designated Aftercare team, and we'll schedule a time to address any issues promptly.

What kind of cover do I have for my appliances and sanitary ware

When the project is complete and the final invoice paid, Adamsons send our customers a pack containing details of individual appliance & sanitary ware warranty periods. Our Aftercare Team are here to assist you, whether inside the warranty period or not, for any issues which may arise.

How do I contact a manufacturer about an issue

Adamsons only install top quality products. We have excellent relationships with our suppliers and are Master Partners for many high end brands within the kitchen and bathroom industry. This enables us to contact our suppliers directly on behalf of our customers where necessary and resolve any issues regardless of whether a product is within warranty.

Our happy Customers

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